YOU MUST HAVE AN ACCOUNT TO PLACE AN ORDER:

How to create an account: 

1. Select the white box in the middle of the main page that says "Click Here to Order Online"

2. Select the “Login or Sign Up” red box in the upper right-hand corner of the screen.

3. Click the blue text that says: “New User? Click Here to Sign Up!”

4. Fill out the ENTIRE form

(Note: Incomplete forms cannot be processed and your request will be denied. Please note that OAR does not accept Hotmail account requests, as the domain is incompatible with our server.)

5. Hit the blue button at the bottom of the screen that says “Okay”.

6. PLEASE WAIT.

Your request has been sent.

We will send you a welcome email titled “Online Registration” within 2 business days of your submission, usually sooner. If you do not receive this email, please check your spam folder.

HOW TO PLACE AN ORDER:

1. Once you receive your “Online Registration” welcome email, use your username (email) and password to login to your account by selecting the “Login or Sign Up” red box.

2. Select your bulb/root type by clicking the arrow in the drop-down section in the upper right-hand corner of the page where the product is listed.

3. You MUST place a SEPARATE order for each bulb or root type. Example: One order for daffodils, another for tulips, etc.

4. Once you are finished with your order, click “Review Order” in the red box in the upper right-hand corner of the screen.

5. DATES ARE EVERYTHING!!! You MUST SELECT A SHIP/PICKUP DATE within the LISTED PRODUCT DATE RANGE for your order to process correctly.

(Example: If the dropdown menu says Tulips- 9/27-10/27/21 you cannot receive your product on 11/21/21.)

6. A ship date calendar will pop up, select a shipping or pickup date WITHIN THE LISTED DATE RANGE for your product.

7. If you are picking up write Pickup in the "Notes" Section. When you are finished select “Okay”.

8. Next you will see a summary of the items you selected and a total that does not include Shipping/Freight, Royalties, Tags, etc., if applicable.

9. If everything looks correct, click the blue button that says “Submit Order” in the right-hand corner of the screen.

10. You will receive an automatic Order Acknowledgement email.

11. You will then receive a Confirmation email within 1 week of your order, on our company letterhead that confirms your order has been processed by a team member. This email will instruct you about the next steps to take to pay for your order.    

Please send an email to sales@ouramericanroots.com to reset your username/password. 

*ALL PRODUCTS AT OUR AMERICAN ROOTS ARE AVAILABLE ONLY ON THE DATES LISTED NEXT TO THE ITEM ONLINE. 

PRODUCTS ARE NOT AVAILABLE TO SHIP AT ANY TIME. 

Once our product program for the next season is available, you will be able to see and order the products on our website.  

If you do not see an item listed online, that means it is not available. 

OUR AMERICAN ROOTS PRODUCTS ARE NOT AVAILABLE TO SHIP AT ANY TIME. 

PLEASE REFERENCE THE DATE RANGE NEXT TO THE PRODUCT WHEN PLACING AN ORDER. 

FOR EXAMPLE: Tulips are available 9/30-12/20, so you cannot pick up or have tulips shipped outside of these dates. 

*We are no longer printing catalogs.

You may view product updates by following us on social media:
Instagram: @ouramericanroots 
Facebook: Ouramericanroots.com 

For Fall shipping items such as tulips, iris, daffodils, and peonies, we begin taking orders in the Spring of that year (March 2025 for shipping Fall 2025, for example).  

For Spring shipping items such as lilies and gladiolas, we begin taking orders in the Fall of the previous year (September 2024 for Spring 2025, for example).

INVOICING:

*We send out finalized invoices for FALL/WINTER orders in late July to mid-August depending upon the timing of the harvests in the Netherlands.

*Finalized invoices for SPRING/SUMMER orders will be sent out in late February-early March.

IMPORTANT DEADLINES/CUT-OFF DATES:

****The cut-off deadline for FALL/WINTER order changes is AUGUST 1 & MARCH 1 for SPRING/SUMMER order changes. 

(After these dates all order changes incur a re-stocking fee of $25/box)

****The final deadline for FALL/WINTER ORDER PAYMENT is SEPTEMBER 1 & SPRING/SUMMER 
ORDER PAYMENT is APRIL 1. 

(Unpaid orders after these dates can be subject to cancelation and re-stocking fees in the amount of $25/box) 

*****FOR FALL/WINTER ORDERS*****

-----> If you place an order for FALL shipping or pickup BEFORE 8/1 <-----

After you place the order:

1. You will get an automatic email ACKNOWLEDGEMENT for your order within 10 minutes of placing the order
2. Within 1 week of placing the order, you will receive a confirmation from us on our company letterhead confirming the product on your order.

THIS IS NOT YOUR INVOICE. 

3. In late July to mid-August, we will send finalized invoices with shipping costs included (if applicable) and begin taking payments. 

 -----> If you place a FALL shipping or pickup order AFTER 8/1 <-----

1. You will get an automatic email ACKNOWLEDGEMENT for your order within 10 minutes of placing the order
2. Within 1-2 weeks of placing the order, you will receive a finalized invoice with shipping costs included AND a separate email sent to make your payment for the order via secure email payment link-please keep in mind that
3. ALL FALL order balances are due in full by 9/1 and all SPRING & SUMMER order balances are due in full by 4/1 

*****FOR SPRING/SUMMER ORDERS*****

----->If you place a SPRING/SUMMER order for shipping or pickup BEFORE 3/1<-----

After you place the order:
1. You will get an automatic email ACKNOWLEDGEMENT for your order within 10 minutes of placing the order
2. Within 1 week of placing the order, you will receive a confirmation from us on our company letterhead confirming the product on your order.

This is not your invoice.

3. In late February to early March, we will send finalized invoices with shipping costs included (if applicable) and begin taking payments  

 ----->If you place a SPRING/SUMMER order for shipping or pickup AFTER 3/1<-----

1. You will get an automatic email ACKNOWLEDGEMENT for your order within 10 minutes of placing the order
2. Within 1-2 weeks of placing the order, you will receive a finalized invoice with shipping costs included (if applicable) AND a secure payment link to make your payment for the order online. 
3. ALL SPRING & SUMMER order balances are due in full by APRIL 1.

***NOTE: Unpaid orders after this date can be subject to cancelation and re-stocking fees in the amount of $25/box 

If you would like to view an order that HAS NOT been picked up or shipped, please login and select the red box that reads “My Orders” in the upper righthand corner of the page. If you need to view an order that HAS shipped or been picked up already, please email sales@ouramericanroots.com with the year, the order type, and the farm name. We can email you a copy of invoices going back as far as Fall 2020.

If you have to cancel an item, we would appreciate you doing so as soon as possible. The earlier we have an item back on our availability, the more likely we are to be able to re-sell that item.

If you have not made a deposit and cancel an order or item past our cutoff dates, you will be charged a restocking fee of $25 per box.  If you have made your deposit, we will deduct the fee from that total.

Our cutoff dates are April 1st for Spring/Summer shipping, and August 1 for Fall/Winter shipping. 

The main reason orders are changed is because of product quality or a poor growing season. This can happen at many of the different stages of the growing and import process. Some examples include:
● Growing: Crop failure; Poor growing season
● Export: Bulbs do not pass inspection,; Bulbs are not delivered from the grower on time
● Transport: Delays in transit; Train delays; Tipped pallets
● Upon receipt at OAR: Quality issues during transit (fusarium, bulb rot)  
For more information about our import process, click here to check out our Blog Post about bringing in product from The Netherlands.

Yes. When viewing our website using a mobile phone, select the red box marked “Detail” at the top of the availability page to ensure that the full screen is displayed on your device. We do recommend using a desktop application if possible so you don't have to adjust and rotate your device to see the entire page.

We understand that things come up, and paperwork can get lost during busy planting seasons. If you would like a copy of an invoice, please email us at sales@ouramericanroots.com with your account name, email and phone number, and we can send you an electronic copy of your order. 

Our online account registration information is processed manually during business hours. Please allow 2 full business days for your online account access request to be processed. If you have forgotten your login information please email sales@ouramericanroots.com and request that your username/password be reset. 

Hotmail emails are NOT compatible with our server and software systems. Please select an email from a different domain to associate with your Our American Roots account. 

Our phone lines are staffed M-F from 8:30am-4pm, PST with the exception of holidays.

During our busy season, staff are sometimes unable to answer all calls in real time, as we are handling high call volumes. Please leave a message with your name and phone number and we will return your call. You may also email us at sales@ouramericanroots.com with your inquiry. During busy seasons, we are generally able to return emails faster than phone calls. 

Please right click on the image description and select "Open Image in New Tab" to see a full size picture of our product. 

(Terms & Conditions for orders with Our American Roots can also be found listed at the bottom of your pre-order confirmation.)
 
*FALL/WINTER ORDER CHANGE CUT-OFF DEADLINE: AUGUST 1
(Changes made to orders AFTER 8/1 are subject to re-stocking fees in the amount of $25/box) 

*FALL/WINTER FINAL PAYMENT DEADLINE: SEPTEMBER 1
(Orders not paid in full by 9/1 can be subject to cancelation and re-stocking fees applied in the amount of $25/box.)

Fees & Payment: 
*Payment is due in full for all FALL/WINTER orders by 9/1
*We will send out finalized invoices with secure payment links in LATE JULY to EARLY AUGUST

*Unpaid orders after 9/1 can be subject to cancelation and re-stocking fees in the amount of $25/box

-After you have received your finalized invoice, your balance is due.
-Payment is always due in full due before the product ships.
-We DO NOT ship out orders that have not been paid in full. 

We accept checks, money orders, PayPal, and cashier's checks by mail - please reference your order number for efficient processing.


Claims & Credit Requests:

We strive to ensure every product we supply is true to color and the quality is excellent. If you have a problem with a product from Our American Roots, we would very much like to know.

*Please send  a photo by email to sales@ouramericanroots.com with a brief description of the problem as soon as you become aware of any issues.

*Claim and Credit requests need to be submitted by July 1st (Tulips / Daffodils / Iris / Peonies) or September 1st (Lilies / Perennials) for consideration. 

(Terms & Conditions for orders with Our American Roots can also be found listed at the bottom of your pre-order confirmation.) 

*SPRING/SUMMER ORDER CHANGE CUT-OFF DEADLINE: MARCH 1
(Changes made to orders AFTER 3/1 are subject to re-stocking fees in the amount of $25/box)

*SPRING/SUMMER FINAL PAYMENT DEADLINE: APRIL 1
(Orders not paid in full by 4/1 can be subject to cancelation and re-stocking fees applied in the amount of $25/box.)

Fees & Payment:
*Payment is due in full for all SPRING/SUMMER orders by 4/1
*We will send out finalized invoices with secure payment links in late FEBRUARY to EARLY MARCH

*Unpaid orders after 4/1 can be subject to cancelation and re-stocking fees in the amount of $25/box

-After you have received your finalized invoice, your balance is due.
-Payment is always due in full due before the product ships.
-We DO NOT ship out orders that have not been paid in full.

We accept checks, money orders, PayPal, and cashier's checks by mail - please reference your order number for efficient processing.

Claims & Credit Requests:

We strive to ensure every product we supply is true to color and the quality is excellent. If you have a problem with a product from Our American Roots, we would very much like to know.

*Please send a photo by email to sales@ouramericanroots.com with a brief description of the problem as soon as you become aware of any issues.

*Claim and Credit requests need to be submitted by July 1st (Tulips / Daffodils / Iris / Peonies) or September 1st (Lilies / Perennials) for consideration.